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xdrop/SUPPORT.md
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Support

Thanks for using Xdrop.

To keep answers discoverable and to align with open source best practices, please prefer public support channels for non-sensitive questions.

Where to ask what

Bug reports

Use the bug report issue form when you can reproduce a defect in the current behavior.

Include:

  • what you expected to happen
  • what actually happened
  • reproduction steps
  • environment details
  • logs or screenshots when relevant

Feature requests

Use the feature request issue form for ideas that fit Xdrop's current scope.

For larger changes, explain the problem first. A proposal is much easier to review when it starts with the user or maintainer pain it solves.

Questions and troubleshooting

Use the question issue form for setup problems, workflow questions, or help understanding current behavior.

Please share enough context for someone else to help:

  • what you are trying to do
  • what command or page you used
  • what you already tried
  • exact error output when available

Security issues

Do not file public issues for vulnerabilities, exposed secrets, or anything that could put users at risk.

Follow SECURITY.md and email hi@xi-xu.me instead.

Before you open an issue

  • search existing issues and pull requests first
  • use the issue template that best matches your request
  • keep the conversation in the issue thread instead of moving to private messages
  • remove sensitive values, credentials, and full share links from logs and screenshots

Response expectations

Xdrop is maintained on a best-effort basis. Maintainers will try to respond promptly, but there is no guaranteed SLA.

If a thread has been quiet for more than 7 days and you have new information, a polite follow-up is welcome.