62 lines
1.7 KiB
Markdown
62 lines
1.7 KiB
Markdown
# Support
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Thanks for using Xdrop.
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To keep answers discoverable and to align with open source best practices, please prefer public
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support channels for non-sensitive questions.
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## Where to ask what
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### Bug reports
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Use the bug report issue form when you can reproduce a defect in the current behavior.
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Include:
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- what you expected to happen
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- what actually happened
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- reproduction steps
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- environment details
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- logs or screenshots when relevant
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### Feature requests
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Use the feature request issue form for ideas that fit Xdrop's current scope.
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For larger changes, explain the problem first. A proposal is much easier to review when it starts
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with the user or maintainer pain it solves.
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### Questions and troubleshooting
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Use the question issue form for setup problems, workflow questions, or help understanding current
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behavior.
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Please share enough context for someone else to help:
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- what you are trying to do
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- what command or page you used
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- what you already tried
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- exact error output when available
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### Security issues
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Do not file public issues for vulnerabilities, exposed secrets, or anything that could put users at
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risk.
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Follow [`SECURITY.md`](SECURITY.md) and email [i@xi-xu.me](mailto:i@xi-xu.me) instead.
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## Before you open an issue
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- search existing issues and pull requests first
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- use the issue template that best matches your request
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- keep the conversation in the issue thread instead of moving to private messages
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- remove sensitive values, credentials, and full share links from logs and screenshots
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## Response expectations
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Xdrop is maintained on a best-effort basis. Maintainers will try to respond promptly, but there is
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no guaranteed SLA.
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If a thread has been quiet for more than 7 days and you have new information, a polite follow-up is
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welcome.
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