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1.3 KiB
Support
Xbin uses public GitHub issues as its primary support channel so questions, fixes, and decisions stay searchable for future contributors.
Choose the right path
- Bug report: use the bug report issue template when something is broken or regressed.
- Feature request: use the feature request template when proposing a scoped improvement.
- Question: use the question template for setup, deployment, or usage help.
- Security issue: follow SECURITY.md and report it privately.
- Code of conduct concern: follow CODE_OF_CONDUCT.md and report it privately.
Before opening an issue
- Read the README and CONTRIBUTING.md.
- Search existing issues and pull requests first.
- Try to reproduce the problem on the latest code when possible.
- Remove secrets, tokens, account IDs, and sensitive logs from anything you share publicly.
What to include
Good support requests usually include:
- what you are trying to do
- what you expected
- what happened instead
- reproduction steps
- relevant environment details
- sanitized logs, screenshots, or request samples
Response expectations
Support is handled on a best-effort basis. If you have not received a response after 7 days, a polite follow-up on the same issue is welcome.