# Support

Xbin uses public GitHub issues as its primary support channel so questions, fixes, and decisions stay searchable for future contributors.

## Choose the right path

- **Bug report**: use the bug report issue template when something is broken or regressed.
- **Feature request**: use the feature request template when proposing a scoped improvement.
- **Question**: use the question template for setup, deployment, or usage help.
- **Security issue**: follow [SECURITY.md](./SECURITY.md) and report it privately.
- **Code of conduct concern**: follow [CODE_OF_CONDUCT.md](./CODE_OF_CONDUCT.md) and report it privately.

## Before opening an issue

- Read the [README](./README.md) and [CONTRIBUTING.md](./CONTRIBUTING.md).
- Search existing issues and pull requests first.
- Try to reproduce the problem on the latest code when possible.
- Remove secrets, tokens, account IDs, and sensitive logs from anything you share publicly.

## What to include

Good support requests usually include:

- what you are trying to do
- what you expected
- what happened instead
- reproduction steps
- relevant environment details
- sanitized logs, screenshots, or request samples

## Response expectations

Support is handled on a best-effort basis. If you have not received a response after 7 days, a polite follow-up on the same issue is welcome.